The primary objective of the Aeronautical Engineering NVQ is to contribute to the development of a skilled workforce as a whole. This can be done where possible by integrating NVQ’s in to the organisation’s model. These NVQ’s are suitable for those seeking recognition of their competence in one or more of a wide variety of activities and for maximum flexibility to meet the needs of semi-skilled and skilled workers engaged in aeronautical engineering.

ENTRY REQUIREMENTS
Applicants can be considered for The Aeronautical Engineering NVQ if they have GCSE’s grade E or above or are occupationally competent a level 2 and have a record of good attendance and reports. It is essential to be working in the industry in a job role that can provide the range of tasks required to complete the level 2 and have the support of your employer. You must have the ability and will to succeed, self-motivation and enthusiasm, be hard working and able to work as part of a team. All applicants will be required to attend an interview and undertake an initial assessment to assess numeracy and literacy skills.

WHAT WILL I LEARN
NVQs are based on what a person needs to be able to do and know to be competent in the workplace.

You will learn about:
• Complying with statutory regulations and organizational requirements
• Using and interoperating engineering drawings and documents
• Working Effectively and efficiently in engineering
• Reinstating the work area on completion of aircraft engineering activities

HOW WILL I LEARN?
• Within the programme, students receive full support in their skill development and acquisition of competence. Specialist learning support is available. Students are assessed through practical observation of skills, questioning and portfolio evidence.
• An assessor will visit you in your workplace to discuss with both you and your employer your progress and monitor the NVQ targets that you are working towards.

BENEFITS OF THE QUALIFICATION
The Aeronautical Engineering NVQ benefits both employers and employees by offering alternative pathways and choice within pathways to suit the widest possible range of needs.
For employers the qualification can:
• Assist with recruitment and retention
• Boost employee morale and motivation
• Improve productivity and reduce rework
• Demonstrate the quality of the workforce to existing and potential consumers
• Help reduce workplace accidents
For employees the qualification can:
• Provide evidence of the ability to do a particular job
• Help improve career development/promotion chances
• Give a sense of achievement
• Be gained on the job
• Be completed at a time and place to suit

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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The primary objective of the Aeronautical Engineering NVQ is to contribute to the development of a skilled workforce as a whole. These NVQ’s are suitable for those seeking recognition of their competence in one or more of a wide variety of activities and for maximum flexibility to meet the needs of skilled workers engaged in aeronautical engineering.

ENTRY REQUIREMENTS
Applicants can be considered for the Aeronautical Engineering Level 3 NVQ if they have completed a Level 2 in a related area or are occupationally competent to carry out work to a level 3 standard. Applicants should also have a record of good attendance and reports. It is essential to be working in the industry in a job role that can provide the range of tasks required to complete the level 3 and have the support of your employer. You must have the ability and will to succeed, self-motivation and enthusiasm, be hard working and able to work as part of a team. All applicants will be required to attend an interview and undertake an initial assessment to assess numeracy and literacy skills.

WHAT WILL I LEARN
NVQs are based on what a person needs to be able to do and know to be competent in the workplace.

You will learn about:
• Complying with statutory regulations and organizational requirements
• Using and interoperating engineering drawings and documents
• Working Effectively and efficiently in engineering
• Reinstating the work area on completion of aircraft engineering activities

HOW WILL I LEARN?
• Within the programme, students receive full support in their skill development and acquisition of competence. Specialist learning support is available. Students are assessed through practical observation of skills, questioning and portfolio evidence.
• An assessor will visit you in your workplace to discuss with both you and your employer your progress and monitor the NVQ targets that you are working towards.

BENEFITS OF THE QUALIFICATION
The Aeronautical NVQ benefits both employers and employees by offering alternative pathways and choice within pathways to suit the widest possible range of needs.

For employers the qualification can:
• Assist with recruitment and retention
• Boost employee morale and motivation
• Improve productivity and reduce rework
• Demonstrate the quality of the workforce to existing and potential consumers
• Help reduce workplace accidents

For employees the qualification can:
• Provide evidence of the ability to do a particular job
• Help improve career development/promotion chances
• Give a sense of achievement
• Be gained on the job
• Be completed at a time and place to suit

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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Business Improvement Techniques L2 (NVQ)

Awarding Body EAL

How the Business Improvement Techniques NVQ can help an individual learner or your business?

By involving employees in the improvement of business efficiency, BIT encourages a company culture that is focused on the benefits of continuous improvement, as well as ensuring a safer, more organised workplace.

Through gaining this qualification you or your employees will:

•  understand the concept of continuous improvement
• understand how, by eliminating waste, reducing defects and organising the workplace, there can be a dramatic improvement in business performance
• gain an awareness of the most up-to-date management thinking
• learn to identify what needs improving, how to get to the root cause of a problem and how to go about improving it
• achieve a safer organised workplace.

The BIT NVQ has two elements:

•  Underpinning knowledge and skills – provided by flexible class room courses
• Practical work-based competence assessment – leading to an NVQ at level 2.

Who is a BIT NVQ suitable for?

 This course requires an organisational approach to Business improvement.  Individuals are trained to involve themselves, through effective team working in continuous improvement techniques. This qualification can be applied in any working environment from the shop floor to the office.

What you or your staff will learn?        

Our BIT course explores the concept of continuous improvement. It demonstrates how eliminating waste, reducing variation and preventing defects through managing quality and process flows, can dramatically improve business performance. It covers the most up-to-date management thinking – from the Japanese 5S (work place organisation) method to the Kaizen (continuous improvement) approach – in a manner that is accessible and relevant to your employees.

The course acknowledges that there’s always room for improvement at work – be it major adjustments or small changes – and provides a range of new tools to help your employees identify what needs improving and how to improve it.

 The course includes 5 mandatory units:

•  Complying with Statutory Regulations and Organisations Safety Requirements
• Contributing to Effective Team work
• Applying Workplace Organisation Techniques (5s/5c)
• Applying Continuous Improvement Techniques (Kaizen)
• Creating Visual Management Systems

One optional unit must also be completed:

• Contributing to the Analysis and Selection of Parts for Improvement
• Contributing to Carrying out Lead Time Analysis
• Carrying Out Set-up Reduction Techniques
• Carrying out Autonomous Maintenance
• Contributing to the Application of Problem Solving Techniques
• Carrying out Flow Process Analysis
• Contributing to the Creation of Standard Operating Procedures

Each unit offers an in-depth view of a different area of business and the continuous improvement techniques that can bring rapid and positive results.

Entry Requirements:

 The candidate must be:

• In full time employment, working in a relevant job role to the criteria for the qualification
• Working in a company that adheres to, or exceeds HASAW guidelines
• Supported by the company allowing assessors access during the normal working period
• At or working towards occupationally competency to the level of the award

• Employers must be prepared to support the candidate by allowing the assessor time and access to the candidate
• Employers must release the candidate to attend the underpinning knowledge sessions

For more information contact  Katie Collins on 01983 535218

  Email:  Katie.collins@iwcollege.ac.uk

 Funding may be available subject to criteria, please call for details.

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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Business Improvement Techniques

INTRODUCTION

The Business Improvement Techniques NVQ programme provides industry standard National Vocational Qualifications centred on the proven tools and techniques of lean manufacturing based on the Toyota Production System (process pathway) and Six Sigma (Quality pathway). It is designed to support continuous improvement by promoting effective team working and developing lean skills across the wider workforce. Businesses also need to continually seek to improve themselves to be able to satisfy changing customer needs and be in the best possible position to face their competitors. The techniques lead to sustainability by training all staff and making improvements to quality, cost and delivery.

The BIT NVQ is delivered by high achieving manufacturing practitioners and is a down-to-earth, hands-on programme designed for supervisors, team leaders and operators in companies that have lean systems in place but are looking to engage the wider workforce in continuous improvement activities. It teaches them how to identify and eliminate waste, create flow and improve quality leading to greater efficiency and increased profitability.

WHAT WILL I LEARN

NVQs are based on what a person needs to be able to do and know to be competent in the workplace. There are 6 units in the Level 2 qualification. Five mandatory and one optional that is chosen from a list by the candidate

The mandatory units are:

• Complying With Statutory Regulations and Organisational Safety Requirements
• Contributing to Effective Team Working
• Contributing to the Application of Workplace Organisation Techniques
• Contributing to the Application of Continuous Improvement Techniques (Kaizen)
• Contributing to the Development of Visual Management Systems

The optional unit is then selected by the candidate from a list

HOW WILL I LEARN?

The Business Improvement Techniques NVQ programme is based on national occupational standards and combines training with workplace assessment.

• Assessment of each individual’s skills and preparation of personal learner plans.
• Underpinning knowledge training in Business Improvement Techniques delivered by an experienced lean practitioner. The training is designed to fit with the company schedule without disruption to production. Each of the six units is taught on site by use of Powerpoint presentations and practical exercises. A typical presentation would last about 1-1/2 hours on a monthly basis.
• Assessment of each individual’s competency in the application of the lean tools and techniques within their workplace. Assessment is carried out periodically over a period of months (typically 18 for Level 2).
• When a learner is judged to have demonstrated the requisite use of BITs, their portfolio of evidence is verified before an NVQ is awarded at level 2 or where appropriate level 3.

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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• Business Administration
• Customer Service

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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• Business Administration
• Customer Service

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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Awarding Body: CACHE

A career in Childcare covers a diverse range of job roles and occupational areas working in children’s environments including early years and social care. 

The L2 Certificate has been developed for people wanting to work in the children and young people’s workforce.  It’s ideal for learners who are just starting out in their career, and builds the knowledge required for working with young people from birth to 19 years.

Entry requirements:

There are no formal entry requirements, but applicants must be at least 16 years of age, undertake Numeracy and Literacy assessments and will be be interviewed to ascertain suitability.

Learners will need to be working, volunteering or on practical placement as an important part of the assessment process involves evaluating skills in real working situations.

Duration:

Approximately 1 year

Qualification Structure:

A minimum of 35 credit values are required to achieve the qualification. 

31 credits come from 13 mandatory units, and then a minimum of 4 credits must be achieved from optional units.

For more information on Childcare courses contact the Childcare team on 01983 550672 or email Susan.Yoxall@iwcollege.ac.uk

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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Awarding Body: CACHE

A career in Childcare covers a diverse range of job roles and occupation areas working in children’s environments including early years and social care. 

The Level 3 Diploma has been developed for people wanting to work in the children and young people’s workforce.  It develops the wide-ranging knowledge and skills needed when working with children and young people from birth to 19 years.  It’s also a must have for all practitioners delivering the Early Years Foundation Stage.  In addition units can be used for Professional Deveopment or to explore specific work areas.

Entry Requirements:

There are no formal entry requirements but learners must be aged 16 years or over, undertake Numeracy and Literacy assessments and attend an interview to ascertain suitablity.

Learners will need to be working, volunteering or on practical placement as an important part of the assessment process involves evaluating skills in real working situations.

Duration:

Approximately 1 year

Qualification Structure:

The Diploma has 3 pathways, with a minimum of 65 credits required to achieve the QCF qualification.

• Early Learning and Childcare
• Social Care
• Learning Development and Support Services

For more information on Childcare course contact the Childcare team on 01983 550672 or email Susan.Yoxall@iwcollege.ac.uk

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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If you’ve got formal Customer Service training and qualifications, you’re an asset to any modern business. An NVQ in Customer Service lets you strengthen the skills you use to do your job, helps you fill in any training gaps you might have and gain valuable qualifications at the same time.

If you deal with customers as part of your job, you are responsible for ensuring they have a positive experience of your company, so it’s vital that you have the skills to deliver first-class customer queries. This course explores what customer service is all about. You’ll learn how to deliver the positive customer service experience that’s key to building a loyal customer base. You’ll see real-life examples of ways to make your customers feel good about your organisation, its products and its services.

The NVQ in Customer Service is a nationally-recognised programme, designed by employers to meet the needs of today’s businesses. You can tailor-make your own NVQ, allowing you to focus on and develop the Customer Service skills that you use most often.

ENTRY REQUIREMENTS

There are no formal entry requirements but candidates must be working or volunteering in an environment where they are having direct contact with customers.

WHAT WILL THE INTERVIEW INVOLVE

Your employer will be contacted to support your application. The interview will include explanation of what will be required on the course and the requirements.

WHAT WILL I LEARN

NVQs are based on what a person needs to be able to do and know to be competent in the workplace

To successfully complete this qualification you must complete 2 mandatory units plus any 5 of the optional units which are relevant to work environment.

Mandatory Units

• Prepare yourself to deliver good customer service
• Provide customer service within the rules.

Optional Units

Theme: Impression and Image

• Give customers a positive impression of yourself and your organisation
• Promote additional services or products to customers
• Process customer service information
• Live up to the customer service promise
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Deal with customers face to face
• Deal with customers by telephone.

Theme: Delivery

• Deliver reliable customer service
• Deliver customer service on your customer’s premises
• Recognise diversity when delivering customer service.

Theme: Handling Problems

• Recognise and deal with customer queries, requests and problems
• Resolve customer service problems.
• Theme: Development and Improvement
• Develop customer relationships
• Support customer service improvements
• Develop personal performance through delivering customer service.

HOW WILL I LEARN?
An assessor will visit you in your workplace to discuss with both you and your employer your progress and monitor the NVQ targets that you are working towards.

You will be expected to work through the learning materials at your own pace. It is important to set yourself targets to make sure that you progress steadily through the award. Your assessor will support you by checking your progress with the learning materials and assessing your practice in the workplace. You will have a portfolio of evidence which includes records of your observations, activities and supporting materials.

BENEFITS OF THE QUALIFICATION

For employers the qualification can:

• Establish clear customer service standards to increase levels of customer care
• Create a business culture that focuses on exceeding customer expectations
• Use every contact with customers as an opportunity to build you reputation
• Deliver excellent service to improve customer loyalty, increase repeat sales and encourage recommendations and referrals
• Avoid costly disputes by increasing awareness of a customer’s legal rights
• Keep customer information safe and confidential to comply with data protection legislation
• Reduce staff turnover and improve motivation by enabling employees to work towards a nationally recognised qualification

For employees the qualification can:

• Explain the importance of good customer service
• Identify the ‘golden rules’ of good customer service
• Describe your organisation’s products and services
• Understand your role in providing consistent and reliable customer service
• Understand the major pieces of legislation that affect Customer Service
• Understand how to keep company and customer information confidential

Call us on 01983 550 609 for further information.

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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Awarding Body City & Guilds
The new Diploma is now the recognised qualification in care. It is appropriate for staff who work in any area of health and social care delivering care to adult clients. Candidates must be well motivated to learn independently but are fully supported throughout the Diploma by a qualified Assessor.
Who is the course for?
This programme of study is suitable for staff who are new entrants to the health and care sector and who are looking for an initial qualification that is relevant to all areas within the care sector.
It is also appropriate for candidates who have some experience of working in the health and care sector and want a qualification that recognises good standards of practice and competence.
In order to complete the Diploma in Health and Social Care Level 2, candidates must be working in a care setting supporting or delivering care to clients. This may be in a residential or nursing home, in the community or in any care related setting where you are employed full, part time or voluntarily.
There are no formal entry requirements, but you will be assessed on your levels of literacy and numeracy and offered additional support if it is felt that this will enable you to complete the qualification successfully.
What will you learn?
The Level 2 Diploma covers the skills and knowledge needed to care for others in a wide range of health or social care settings.
Students will be required to study 9 mandatory units all based in a health and social setting. These comprise Communication; Personal Development; Equality and Inclusion and Duty of Care. Units on the Principles of Safeguarding, Role of the Health and Social Care Worker, Person Centred Approaches, Handling Information and Health and Safety are also included within the mandatory units.
A series of specialist units is also studied. Examples of these include Dementia Awareness; The Principles of Infection Prevention and Control and Principles of Supporting an Individual to Maintain Personal Hygiene.
Finally students will study a selection of competence units. Examples of these include Understand & Implement a Person Centred Approach to the Care & Support of Individuals with Dementia; Enable Interaction & Communication with Individuals with Dementia; Provide Support for Mobility; Support Care Plan Activities; Support Individuals to Eat & Drink; Support Individuals to Meet Personal Care Needs and Emergency First Aid Skills.

How will you learn?
You will be expected to work at your own pace under the guidance of your Assessor. It is important that you set yourself targets to make sure that you progress steadily through the Diploma.
Your Assessor will support you by assessing your practice in the workplace. Your portfolio of evidence is fully assessed to ensure that you have covered all the units to a satisfactory standard to complete the qualification. Upon completion you will receive a certificate from City and Guilds showing all the units achieved.
How do I study?
Enrolment takes place at the College over a 3 hour session when your levels of literacy and numeracy are checked in order that you can be fully supported to achieve the qualification. You will also meet other candidates and a range of Assessors from the Care Department.
A series of workshops to provide the underpinning knowledge for the specialist units will be delivered either onsite at your workplace, at the College or at a local centre near your place of work. These workshops will be tailored to meet your needs by the use of activities with other candidates such as discussions and group work. Your Assessor will also provide guidance on putting your work together in a portfolio for assessment.
How long will it take?
It is expected that you will complete the Level 2 Diploma in 12 months or less.
Fees/Contributions:  Funding may be available subject to certain criteria. Please ask for details.
Further Information
General information on care courses can be found at www.islandtraining.org
For further information on the Diploma or other training for the care sector please contact Katie Collins on 01983 550609 or katie.collins@iwcollege.ac.uk

Call us on 01983 550 609 or email info@islandtraining.org for further information.

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